@ Omkar, We focus on quality, customer service and so we arrange annual training conference for employees where we take workshops for training, hygiene, grooming and also arrange mock calls for our employees during the end of each work shop. These work shops are conducted by professionals who motivate and guide the team.
We offer annual performance bonus to our best employees who also get felicitated at the time of our annual training conference.

Over a period of time we have developed customer feed back forms which are carefully analised by our business analysts to understand customer feed backs and help us improve our services.

We have a stringent policy of performing Quality Audits at cafeteria sections. Our quality assurance team checks for the processes that cover hygiene, food quality, grooming, customer service,
speed of delivery, availability of food and other parameters to ensure high quality customer service.

We are the first food and beverages company to introduce customer support in our domain. We are sensitive to our customer's requirements and complaints.